The Covid -19 pandemic which swept the globe saw us close our doors on the 20th March 2020. In compliance with government guidelines, and with the safety of our team members and guests as our upmost priority, there was little we could do except watch and wait, in the hope that our collective sacrifices and social distancing measures would be rewarded, and that we would be in a position to welcome everyone back to the Resort in the not too distant future.
As restrictions ease, and we get ready to open our doors once again, we do so in the knowledge that some things which we once deemed normal are no longer deemed so, and that in order to protect the health of our team members and guests we must adapt and adjust as we move towards a safer New Normal together.
With this in mind, we have introduced the following steps to our Galgorm Collection Journey.
To minimise as many high touch points as possible within all outlets of Galgorm Collection we have invested in a new app; this app contains important information needed to navigate the Galgorm Spa and Golf Resort, including our Thermal Village map, the food and beverage menus for all our Dining Outlets (not only in the resort but also including Castle Kitchen, The Rabbit, Café Parisien and Fratelli Belfast), our Room Directory and much more.
You will receive a link to the app prior to arrival, and we ask that our guests download the app to make the most of their Galgorm Collection Experience.
Upon arrival, all team members and guests will undergo a mandatory temperature check. Should a team member or guest’s temperature be above 38 degrees Celsius, they will be refused entry and advised to seek medical aid. Team members will be asked to self-isolate for a mandatory 7 days before returning to work, while guests will be free to rebook for another time.
As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.
Please observe the Social Distancing Guidelines and floor markings on display, where applicable; they are there for your safety and that of our team members.
Zoono™Hand Sanitiser, which provides an antimicrobial coating that lasts up to 24 hours and kills 99.99% of germs, will be available for colleague and guest use at the point of entry to our outlets. Further hand sanitising units may be placed around common areas for your convenience. However, you can also ask our Team Members to avail of any hand sanitiser we may have in our staffing areas.
Our new and dedicated Public Areas Cleaning Team will be visible at various stages and they are equipped with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant for use on all high touch surfaces. Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant is scientifically proven to kill 99.99% of germs and provides an anti-microbial layer that lasts up to 30 days on surfaces.
The team will also be using Aerofog Generators containing Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant or Everbrite™Ultra Disinfectant – a powerful quat-based disinfectant cleaner which is effective against a wide spectrum of viruses and bacteria, to sanitise.
Our restaurant layouts have been altered to aid with social distancing requirements. Our paper menus have been replaced by electronic versions housed in our app which you will have downloaded prior to your arrival. Limited amounts of disposable menus will be available upon requests but we would encourage guests to use the app.
Our kitchen layouts have also been reviewed to support social distancing among our team members.
Increased sanitation of food service areas with Zoono™ Z-71 Microbe Shield Surface Sanitiser & Protectant.
The presentation of your meal has also been reviewed to minimise the amount of crockery brought to and from your table.
Our bar areas will provide table service only, with standing room and over the counter service prohibited. Our table layouts will promote social distancing, creating a safe environment for our team members and our guests.
The above steps have been created in line with government advice and that of our Health professionals, who have worked so tirelessly in the face of this pandemic. We ask that you consider the work they have done, and the sacrifices they have made, as we all work together to adhere to the guidance provided to us.
We look forward to welcoming you back to the various outlets within Galgorm Collection in the near future, and we hope to see our courageous NHS frontline staff among the first of our guests, as they make use of the £750,000 worth of experience vouchers donated by Galgorm Collection in recognition of their hard work, bravery and commitment to helping patients throughout the Covid-19 pandemic.